BJ Biernatowski

BJ Biernatowski help enterprises transform complex processes into AI‑powered, cloud‑ready workflow ecosystems that cut costs, boost speed, and unlock new value. This strategy has been successful at Microsoft, Amazon, Nordstrom, and UnitedHealth Group.

Key Achievements
- Microsoft: Established Process Architecture for Partner Incentive automation initiatives while executing global payment transactions with green KPIs, absorbing a 3× workload surge post‑reorg. Defined, launched, and optimized business-critical processes.
- Nordstrom & UnitedHealth Group: Deployed enterprise Digital Process Automation platforms, reducing manual workload by 60% across retail and healthcare operations while accelerating cycle times.
- Amazon: Streamlined Procure to Pay and Compliance workflows, eliminating fraud‑prone manual steps, boosting efficiency by 35%, and saving $500K+ annually.

Methodologies & Core Tech
Continuous Improvement · Business Value Analysis · BPMN · Camunda · Pega · Power Automate · K2/Nintex · AWS Step Functions · Azure Logic Apps · Process Mining · RPA · Agile/Scrum

Thought Leadership
- Speaker at the Retail Code Conference in London, UK, and Microsoft Innovation Podcast
- Co‑author of Practical Business Process Modeling for AI Transformations (Packt, 2025)
- Contributor to KM World on Adaptive Case Management

BJ lead high‑performing teams to solve complex problems with measurable results.